This is month eight of Hostgator hell for me. I signed up for a Hostgator account 8 months ago, decided I didn’t like the dashboard, hosting or anything else about them and so I tried to cancel the account. I couldn’t. For eight months Hostgator has been sending me invoices which I refuse to pay because I said I CANCELLED MY ACCOUNT. No one is listening. They sent me looooong forms demanding C Panel numbers and technical information and refused to cancel the account unless I filled out more pages of numbers than Steve Jobs has zeros in his bank account. No EASY BUTTON THERE!!!

Speaking of which, Hostgator must be teamed up with Steve Jobs in the race to customer service hell. Customer service there is nonexistent. No one does anything but send you prewritten, preprogrammed emails and responses. NO ONE RESPONDS to what you write, ask or say. ROBOTS. They’re all freaking green gator robots. So I FINALLY get a SUPERVISOR on the chat, but not until I tell them I’m invoicing them for my time, all the time I wasted trying to cancel my account. Am I angry? You bet I am. I asked for something simple in a polite, reasonable, friendly way and got canned emails. Then more canned emails. They were spitting out canned emails like horny rabbits spit out bunnies, like rap singers spit out profanity, like conspiracy theorists spit out alien and UFO stories. like Martha Stewart spits out tacky Christmas decorations.

After a live chat in which I pasted “CANCEL!!!” about a zillion times and did everything but stand up and scream at the computer, someone FINALLY got a supervisor. Only EIGHT MONTHS TO GET A SUPERVISOR at Hostgator. They must be really, really busy there. But I finally got the account cancelled.

I should have expected this. They’re lizard people. Aliens. Here to eat us. Beware. Hostgator must hire the same IDIOTS that AOL does.

CANCEL THE ACCOUNT!!!

The Transcript from the live chat: Comments other than CANCEL are in green for the Gator and Orange for me.

CANCEL MY DAMN ACCOUNT!!!!!

(12:49:34 PM) System: There are currently 0 people in front of you and 222 chat technicians assisting customers.
(12:49:42 PM) Mike He: Welcome to HostGator.com Live Chat. My name is Mike, and I will be happy to assist you with your inquiry.
(12:49:44 PM) becky blanton: CANCEL CANCEL CANCELQ!!!!!
(12:49:54 PM) Mike He: ;why cancel
(12:49:54 PM) Mike He: Can I ask why you wish to cancel today? I’m more than happy to work with you to get any issues you might be having resolved and will do whatever I can to ensure you get a resolution that you’re happy with.
(12:50:01 PM) becky blanton: I have tried for 8 freaking months to cancel my account and NO ONE WILL DO IT!!!
(12:50:22 PM) becky blanton: I HATE HOST GATOR! DO NOT TRY TO FREAKING SELL ME ON THIS ISP!!
(12:50:28 PM) becky blanton: CANCEL CANCEL CANCEL!!!
(12:50:30 PM) Mike He: To request cancellation of your account, please fill out our online form. Once the request has been processed you will be notified via email; however, if you did not get a response within 24 hours we didn’t receive your cancellation request and you will be held responsible for any charges as a result… https://secure.hostgator.com/cancel.php
(12:50:40 PM) becky blanton: What part of that is so hard to understand!!! CANCEL!!!!!
(12:50:47 PM) becky blanton: I HAVE DONE THAT!!!
(12:50:58 PM) becky blanton: CANCEL CANCEL CANCEL!!!!
(12:51:16 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:51:19 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:51:20 PM) Mike He: May I have the email address that you entered on the cancel form son I can look it up?
(12:51:21 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:51:30 PM) becky blanton: [email protected]
(12:51:45 PM) becky blanton: There is NO WHERE on the page in my account to CANCEL!!!
(12:52:09 PM) Mike He: I gave you the link to cancel your account https://secure.hostgator.com/cancel.php
(12:52:14 PM) becky blanton: I have gone through this for 8 FREAKING MONTHS!! I AM NOT paying ANYTHING..have not used the account and want to CANCEL!!
(12:52:22 PM) Mike He: There has been no cancel form submitted with that email address
(12:52:34 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:52:44 PM) becky blanton: WHAT THE F*** do I have to do????
(12:53:02 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
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CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANC!
EL CANCE
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!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANC!
EL CANCE
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CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANC!
EL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANC!
EL!!!!CA
NCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL !
CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:53:33 PM) becky blanton: How hard is it? CANCEL!!!
(12:54:01 PM) becky blanton: Every freaking month I talk to someone different and NO ONE HELPS ME!!!
(12:54:07 PM) becky blanton: I’m over being patient.
(12:54:12 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:54:55 PM) Mike He: I’d be happy to help you get this account canceled, you will just need to submit the form I linked for you, I’ll even stay on chat to make sure we have received it after you submit it
(12:55:54 PM) becky blanton: I’m billing you. $150 for my time because you can’t cancel my account when I have asked you to. Where do I send the invoice?
(12:56:00 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:56:21 PM) Brian Sp: has entered the chat.
(12:56:26 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:56:29 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:56:40 PM) becky blanton: WHAT else do you need?!!!
(12:56:43 PM) becky blanton: Jesus.
(12:56:43 PM) Brian Sp: Hello Becky. My name is Brian and I am a Supervisor here at HostGator.com
(12:56:53 PM) becky blanton: Hi Brian. Please cancel my account.
(12:57:05 PM) Brian Sp: We do require that there is a cancellation form submitted for every cancellation request - if you need assistance with this information I am happy to provide that to you.
(12:57:29 PM) becky blanton: Do not ask me to fill out any more forms, or to be a geek or enter c panels or anything else. I want a BUTTON that says, “CANCEL my account”.
(12:57:32 PM) Brian Sp: All cancellation requests must be made through the form - this servers as official documentation and allows us to track and insure the cancellation is requested by the owner as well as have official record.
(12:57:47 PM) becky blanton: You HAVE my information. Please CANCEL the account.
(12:57:53 PM) becky blanton: CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!!
CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL !
CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANC!
EL CANCE
L CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(12:58:13 PM) Brian Sp: The cancellation form is actually quite simple to fill out - if you provide ownership verification you do not need to include any usernames or password.
(12:59:05 PM) becky blanton: What more do you need? You have my email. [email protected]. You sent me the password. You can log into your billing account at http://client.hostgator.com/login, using the email address we sent this email to, and the password xxxxxxxx

Shared Plan: Hatchling

Your Control Panel: __________
Username: BBBB
Domain: ______
Password: mmmmmmm
1st Nameserver: ns877.hostgator.com
2nd Nameserver: ns878.hostgator.com
Server IP: 00.00.00.00
(12:59:14 PM) becky blanton: Cancel….there’s all the info.
(12:59:16 PM) Brian Sp: I am happy to either send you an email with the username and password or you may simply provide your last paypal transaction ID to us on the form.
(12:59:45 PM) becky blanton: You are NOT getting my paypal account. Hostgator is EVIL. CANCEL!!
(01:00:09 PM) becky blanton: CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL !
CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANC!
EL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL C!
ANCEL CA
NCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!
!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!C!
ANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL C!
ANCEL!!!
!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANC!
EL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!
!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CA!
NCEL CAN
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ANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCE!
L!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CA!
NCEL CAN
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L CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!
CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!
!!!!CANC
EL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CA!
NCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!CANCEL CANCEL CANCEL!!!!
(01:00:28 PM) becky blanton:
(01:02:00 PM) Brian Sp: If you wish for me to process the cancellation through Live Chat, you will need to provide the contact mailing address as well as the home phone address. As an alternative, you may use the information you pasted above and include it in http://www.hostgator.com/cancel.php
(01:03:06 PM) becky blanton: contact email is ______@___.com.
(01:03:36 PM) becky blanton: Home address is ….. you have the details.
(01:04:18 PM) becky blanton: You’re saying that unless someone is a geek and can jump through the hoops and fill out a zillion forms and find all the freaking codes to cancel their account you won’t cancel it???!!!
(01:04:52 PM) becky blanton: What is WRONG with a BUTTON that says CANCEL ACCOUNT? If I’m in my account I should be able to simply CANCEL IT.
(01:05:35 PM) Brian Sp: Not at all - the form was actually designed to streamline the cancellation process. It also insures we dont cancel an account that wasn’t requested by the account owner. This is an standard practice for many different industries.
(01:06:34 PM) becky blanton: Then why, after EIGHT months of this can’t I get the account CANCELLED? Where do I send YOU the invoice for wasting MY time?
(01:06:38 PM) Brian Sp: I’ll go ahead and make an exception here for you since the account has not been used in some time. I do apologize for the frustration you have experienced.
(01:07:18 PM) becky blanton: Thank you!!
(01:07:59 PM) becky blanton: It’s a simple request! I don’t understand why it’s taken so long to find someone who can do this….
(01:09:22 PM) Brian Sp: May I ask why you were opposed to filling out the form? Cancellations are usually a simple process as we have a whole team dedicated to processing those requests.
(01:11:44 PM) becky blanton: One. I never got a form to begin with. Two. You wanted C panel and A panel info, numbers, ISP stuff…and then NO ONE would send me that info. When I finally convinced someone to send me the numbers there was no where to plug them in. It’s a nightmare. I asked for ONE page with a place I could simply CANCEL and no one could direct me to that. I ASKED for help and got NOTHING. Just agents trying to convince me to come back to Hostgator! WTF?!
(01:13:19 PM) becky blanton: Even now, this is taking what? 30 minutes? 40 minutes?
(01:15:42 PM) Brian Sp: I have begun the cancellation process - we will be sending you a confirmation email once completed which will be momentarily. I do apologize for the frustration this has caused you. Nothing further is needed - thank you for working with me.
(01:16:45 PM) becky blanton: Thank you.
(01:17:30 PM) Brian Sp: My pleasure Becky - happy to assist, Is there anything else I can help you with today perhaps?
(01:18:28 PM) becky blanton: Nope. I know you’re trashing me from your end so, have a nice day.
(01:19:39 PM) Brian Sp: You as well Becky! Thank you.
(01:20:51 PM) becky blanton: closed this chat intentionally.