Are businesses really doing so well they no longer have to pay attention to customer service? Or have I just hit the jackpot of bad customer service experiences this month?

Frigidaire didn’t return phone calls or emails for more than a year. They didn’t bother to respond at all until I posted on their FaceBook page. A brand-new fridge died less than a year after I bought it AND leaked putty and chemicals the entire year prior to its dying.

PopUp Domination NEVER returned an email EVER. I spent a week emailing them daily, begging for help or tutorials, while also surfing and posting on forums where I learned dozens of other people struggled with the plugin as well. Mail Chimp responded. They couldn’t help, but they responded!

When I finally contacted ClickBank to complain about the guy who is raking in money for the worst plug-in on the market (Pop Up Domination), ONLY THEN did he respond, and only with a one-liner—”Contact clickbank for a refund.” I can’t tell if the hack attack shortly after that was from him or coincidental. That led to trying to restore my files with Carbonite - who has been a POOR responder when I emailed about issues with the backups failing, or my getting ongoing notices that no backups were occurring. But it didn’t really, really get bad until I tried to restore my files.

Carbonite now weighs in as having the worst all-time customer service of any business I’ve encountered. When the general counsel for the company is the one calling to arrange things so I get my files back there’s just something wrong with that picture. And it’s not just me. THOUSANDS of others have complained and/or lost files and everyone from CNET to the Wall Street Journal have called them “sleazy” or liars. But why? It’s not like these customers don’t know better! They DO! How could they not? They’ve been ripped in the media

On the other hand, Domino’s Pizza is rocking it-best customer service and consistently excellent. The vendors I deal with regularly (for a reason) are also hitting their marks. I consistently exceed my client’s expectations.

I encounter, and praise and write the companies whose employees DO rock customer service every day. It must be the full moon, or something the government is spraying because from Joe Paterno, Jerry Sandusky and Penn State’s ignoring the rape of 10-year old boys for 20 years and even GIVING the boys to rich donors and boosters to rape!! the world is out of control.

Even Diane Sawyer, who I used to admire as a journalist, was clueless enough to giggle and ask an ESPN journalist how NOT letting Joe Paterno finish out his season would really help the victims of Sandusky’s rapes. Only a moron would ask such a stupid question. She’s a seasoned journalist. She should know better. For a victim to see that those in authority DID truly grasp the horror of the situation enough to IMMEDIATELY FIRE everyone was the best thing that could ever happen to boost their spirits and give them hope. For her not to see that tells me she’s a media whore on the Corporate media coverup payroll, or she is totally out of touch with reality.

If you’re tolerating and not speaking up, not letting your voice be heard, you’re teaching corporations that they can get away with their lousy service. DON’T LET THEM. Speak up, speak out.